Who is in charge?
Too frequently, the person tasked with generating revenue on a day-to-day basis is the least experienced employee on staff—the host.
Operations, marketing and menu consulting.
Guacamole from the Heart—A Lesson in Up-Selling
Most restaurateurs at some point have instructed servers and bartenders to take a more active role in the success of the restaurant and to up-sell guests. If not done carefully, diners can be turned off—yours truly included. …